FAQs

• How do I connect using the USB receiver?

  1. Plug in the USB receiver.
  2. Switch the mouse to Dongle mode. When connected successfully, the corresponding signal-source indicator stays on for a while; if not connected, the indicator keeps flashing as a prompt.
  3. When the software displays the device name, the connection is successful.

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• How can I check the battery level for my wireless mouse?

  Check the LED on the front of the mouse: if the battery is below 15% at startup, the red light stays solid to indicate charging is needed. You can also install the desktop app to receive a low-battery notification.

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• The Windows WebHID authorization window shows "Unknown device (04A5:5801)" — is that my mouse?

  Yes, this is normal — you can safely click to authorize.
  When connecting via Bluetooth on Windows, the authorization window sometimes can't read the mouse's full model name in time, so it shows as "Unknown device."
  Just confirm the ID is 04A5:5801 and click authorize; once connected, the web page will automatically display the correct model name.

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• Why does my INFTYLAB wireless mouse randomly lag, get stuck? How can I fix it?

  An erratic or stuttering cursor is usually related to the desk surface, battery level, or Bluetooth interference. Check in order:

  1. Whether the battery is sufficient.
  2. When Bluetooth interference is severe, switch to the USB receiver.
  3. Test again after adjusting DPI and polling rate.
  4. If using a USB hub, connect the USB receiver directly to the computer.

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• How do I disable third-party applications so my mouse isn't affected by other apps?

  There are two steps to make sure you aren't affected by third-party mice:

  1. First close any third-party mouse software running in the background;
  2. Go to System > Privacy & Security > Accessibility, and turn off the permission for third-party mouse software in the list.

  After completing both steps, try scrolling again to see if it improves.

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• How do I switch between paired devices?

  Press the signal-source switch button on the bottom of the mouse (BLE1/2/3 or Dongle) to switch the target computer. The software's switch-device page shows the connection and device information for each signal source in real time.

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• Why does a "Keyboard Assistant" prompt appear the first time?

  The "Keyboard Assistant" message that appears the first time can be closed and ignored.
  This is the system (e.g., macOS) detecting a newly connected USB or Bluetooth keyboard and using this assistant to identify the key layout, ensuring subsequent input is correct.

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• Which buttons on the INFTYLAB M Mouse can be customized?

  Three buttons can be customized: the Forward button (click of the thumb wheel), the Back button, and the Top button.

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• How many connection methods does the INFTYLAB M Mouse support?

  The INFTYLAB M Mouse offers three connection methods: Bluetooth (supporting 4.0/4.1/4.2/5.0), 2.4G USB receiver, and USB-C wired.

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• If my work computer doesn't allow installing other software, how do I configure Glide?

  The web version is install-free and usually isn't affected by installation restrictions, so we recommend using the web version to configure it. Basic settings such as cursor speed and shortcuts can all be done in the web version.
  The desktop software, and the system permissions it requires, may be restricted by your company's device management policies.

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