BenQ Australia Pty Ltd END USER LIMITED WARRANTY

BenQ Australia Pty Ltd Corp. ("BenQ") warrants the INFTYLAB products (the "Product") against defects in materials and workmanship, under normal use and service, for a period of three (3) years from the date of original purchase.

This warranty is offered to the purchaser (“Customer” or “you”) for Products purchased from the INFTYLAB online store or a INFTYLAB authorized dealer/reseller/retailer in Australia.

If the Product becomes defective during the warranty period, INFTYLAB will, at its option:

A)   Repair the defective Product – where local regulations allow, INFTYLAB may use new or reconditioned components or parts, or

B)   Replace the Products – where local regulations allow, INFTYLAB may replace with a new or reconditioned Product of the same or functionally equivalent model.

If a part or Product is repaired or replaced, it keeps the remaining warranty period of the original Product.

If the Product fails to operate to the specifications and standards of the product model itself, has a latent defect or otherwise does not comply with the conditions or scope of the legal DOA period (varies from country to country) from the date shown on the Proof of Purchase, it is eligible as DOA.

The following conditions define a DOA Product: 

A) Valid Proof of Purchase of Product by customer;

B) Product deemed eligible for DOA by INFTYLAB or an Authorized Service Provider of INFTYLAB within DOA period; and

C) Product is required to be packed in a strong carton to avoid damage in transit and include all original accessories, manual and any bundled third-party goods.

Any of the following will not be considered as a valid DOA:

A) Losses due to negligence and/or lack of care.

B) Damage, whether intentional or not, caused by you or any other third party, as well as damage caused by so-called “acts of God” (such as lightning, overvoltage, flooding).

C) Refurbished units.

D) Open box / warehouse deal / Second chance / demo unit sales.

INFTYLAB reserves the right to judge whether the application is within INFTYLAB’s terms and conditions. This may result in rejection of your request, denial of compensation, or partial compensation for purchases via our online shop.

INFTYLAB may require reasonable proof of purchase, including invoice, receipt, or electronic purchase confirmation issued by an authorized seller. Proof of Purchase must be presented in its original entirety, with clear and easily identifiable information containing the following, whether printed or in electronic format:

(a) Name of the shop, store, dealer, reseller, or authorized distributor, and

(b) The date of purchase, also known as invoice date or issue date, and

(c) Item description containing INFTYLAB brand name, the corresponding description, model, and serial number of the Product, and;

(d) Not modified, defaced, or missing any portion.

The warranty period for INFTYLAB Products applies from the date of purchase by the first customer. The warranty is transferable only between end customers and must be accompanied by the first customer’s original proof of purchase, which must contain the unit’s serial number. If your proof of purchase does not contain a valid serial number, please contact the BenQ Service Team for further assistance.

INFTYLAB may, at any point, extend or limit the warranty period and service terms of Products that have not yet entered the sale chain.

Defects caused by misuse, neglect, tampering, or incorrect adjustment / installation are excluded. This also occurs if any unauthorized person carries out any alterations and/or repairs. For further information regarding the correct use of our Products, please read the user manual.

Short for Returned Merchandise Authorization (RMA) number — an alphanumeric identifier that INFTYLAB uses to confirm that a user is authorized to return a product to the manufacturer for repair or exchange. An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA number. You must return the Product to INFTYLAB unless otherwise directed by INFTYLAB to a INFTYLAB Authorized Service Provider.

The built-in battery has a 1-year warranty from the date of purchase.

This warranty only covers defects in parts and workmanship of the product. To the extent permitted by the laws, it does not cover the following:

(a) periodic maintenance and repairs or replacements of parts due to normal wear and tear;

(b) use of the Product other than for its normal intended purpose, or other misuse, abuse, or negligence involving the Product;

(c) defects resulted from use of parts not manufactured or sold by INFTYLAB;

(d) any adaptation of the product necessary to comply with technical or safety standards applicable in a country other than the country for which the product was originally designed and manufactured;

(e) defects resulted from service by anyone other than INFTYLAB or a INFTYLAB Authorized Service Provider;

(f) improper transportation or packing when returning the Product to INFTYLAB or a INFTYLAB Authorized Service Provider;

(g) improper installation of third-party products;

(h) improper handling or mistreatment of the product, including false maneuver, drops, shocks, or use in an inappropriate environment, such as poor ventilation, vibration, exposure to moisture, excessive heat, contact with sand or any other substance, or inadequate electrical supply;

(i) unusual physical or electrical stress or interference; failure or fluctuation of electrical power; lightning; static electricity; fire; or acts of God. INFTYLAB is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data, or removable storage media;

(j) products with missing or altered service tags or serial numbers from the original manufacturer, if applicable;

(k) counterfeit;

(l) public-authority information indicating that the product has been stolen, or your inability to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product;

(m) products imported into a country or region not covered by the Product warranty policy;

(n) faults resulting from incorrect software installation, including drivers or third-party applications, or abnormal operation or phenomena resulting from the use of third-party applications; these are not considered Product defects;

(o) use of the product with an incompatible or defective product, accessory, device, hardware, or software;

(p) mobile devices whose identification label (IMEI) is damaged, destroyed, totally or partially removed, or does not correspond to the device, or

(q) refurbished units have a separate warranty policy.

BenQ Australia

 Unit 7, 175 Briens Road

 NORTHMEAD NSW 2152

 AUSTRALIA

 Tel: +61 2 8988 6500

 Email: BenQSupport.AU@BenQ.com

For warranty support, customers are required to contact BenQ Australia directly to initiate a service request.

Please visit the BenQ Australia Repair Service page and complete the online repair request form:

BenQ Australia - Repair Service Request

Once the request has been submitted, the BenQ Australia Service Team will review the details and advise on the next steps, including troubleshooting, repair, or replacement where applicable.

Please have your proof of purchase, product model, serial number, and a description of the issue available when submitting your request.

Our goods come with a guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you did not purchase the Product directly from INFTYLAB, this INFTYLAB warranty is provided as a commercial guarantee. Your statutory legal guarantee rights to remedies in the event of a lack of conformity of the goods are owed by the seller from whom you purchased the Product, and we recommend you contact that seller directly to exercise those rights.

Before providing a remedy to bring the Product into conformity, the seller must inform you of your right to choose between repair and replacement under your statutory legal guarantee, and of any possible extension of the statutory guarantee period that may result from your choice.

EXCEPT FOR THE WARRANTIES AND CONDITIONS SET FORTH HEREIN, INFTYLAB DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FOR AUSTRALIAN CONSUMERS: OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL INFTYLAB BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE OR MAINTENANCE OF THE INFTYLAB PRODUCT, EVEN IF INFTYLAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN ARE YOUR SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO ANY BREACH OF THE INFTYLAB LIMITED WARRANTY SET FORTH HEREIN.