FAQs

• What is the range of motion for adjustments on the AM02?

  Height adjustment range: 220 to 440 mm

  Forward and backward adjustment range: 100 to 413.5 mm

  Left and right adjustment range: +315 to -315 mm

  Monitor tilt adjustment range: 45° to -20°

  Monitor rotation (landscape/portrait) adjustment range: 90° to -90°

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• How many cables can the cable slot, clips, and management box of the Studio Arm AM01 / AM02 hold at most?

  The following are the results of our internal testing. The actual number of cables the arm can accommodate depends primarily on the diameter of your cables:

  Rear Arm Cable Slot: Can hold up to 5 cables (e.g., 1 power cord with a 7.5mm diameter + 4 Type-C cables with a 5mm diameter).

  Base Cable Cover: Can hold up to 6 cables (e.g., 2 power cords with a 7.5mm diameter + 4 HDMI cables with a 6.5mm diameter).

  Cable Clips: Can hold up to 5 cables (e.g., 1 power cord with a 7.5mm diameter + 4 Type-C cables with a 5mm diameter).

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• Am I able to install or disassemble the AM02 by myself?

  Due to the need for precise alignment during installation, it is recommended that two people collaborate to complete the monitor arm installation.

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• How can I assess whether my desktop environment and workspace are suitable for the use of the AM01/AM02?

  Desktop Material Restrictions: It is recommended to use solid wood, durable engineered wood, or metal desktops. Desktops made of glass, hollow core, or honeycomb structures are more fragile and, therefore, not suitable for monitor stand installation, as uneven stress may cause damage to the surface.

  Desk Edge Structure Restrictions: If the desk edge features a bevel or a large rounded corner exceeding 2.5 cm, the desk clamp may not secure properly. In such cases, a through-desk mounting method is advised.

  Under-Desk Clearance: If there are frames, crossbars, or partitions located too close to the desk edge underneath, the clamp may be obstructed and unable to fasten securely. Under these circumstances, a through-desk mounting solution is necessary.

  Supported Desktop Thickness: The AM01 and AM02 support desktop thicknesses—from 15 mm to 70 mm (0.59" to 2.76")—for both clamp and through-desk mounting options.

  Rear Clearance: If your desk is positioned flush against a wall with less than 11 cm of clearance between the desktop and the wall, the desk clamp may not fit properly. Additionally, please ensure sufficient space to accommodate the stand’s range of motion to prevent collisions with the wall when rotating or adjusting the monitor’s depth.

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• How can I verify if my desktop material is suitable for the INFTYLAB Studio Arm AM01/AM02 series?

  If your desktop material is glass, hollow core board, honeycomb board, or MDF (medium-density fiberboard), the use of  Studio Arm is not recommended.

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• What should I do if my monitor sags after installing a third-party brand?

  If the height is sagging:
  Please confirm that the total weight of all suspended items on the monitor arm falls within the range of 5.8–6.4 kg (12.79–14.11 lbs) or 8–8.6 kg (17.64–18.96 lbs). If the weight is outside these specific ranges, rising or sagging is a normal occurrence. Please return the arm to the sales platform where it was purchased within the return window authorized by your distributor.

  If the monitor tilt is sagging:
  Please confirm that the total weight of all suspended items on the monitor arm falls within the range of 5.8 kg–8.6 kg (12.79–18.96 lbs).
  If it meets this requirement, please use the Allen wrench provided inside the cable management box and adjust it according to the following instructions:

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• How should I operate the rotation of the top adjustment knob of AM02?

  1. If you are using the VESA of the iMac, no adjustments are required, allowing you to enjoy optimal operation.
  2. If you are using the Stand version of the iMac, please adhere to the following instructions:

            2-1. Ensure that the iMac is securely mounted on the monitor arm.

            2-2. Lower the monitor to its lowest height, then continue applying downward pressure until a "click" sound is heard. Afterward, rotate the knob to the next position.

  Please note:
  The knob should only be rotated when the monitor is at its lowest position. Do not attempt to rotate the knob at any other height.

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• Are there any recommended cable lengths for cable management?

  The base cable management box is primarily designed to store peripheral cables and does not have any specific cable length requirements.
  For managing cables along the rear arm of the bracket:
  Taking the cables connected directly to the monitor as an example (e.g., if you have 4 Type-C cables), a length of 1.5 meters is recommended if you plan to move, extend, or adjust the height of the arm.

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• Can I install the INFTYLAB Studio Arm with IKEA's table?

  The ANFALLARE and LAGKAPTEN series desks and workstations are compatible with the INFTYLAB Studio Arm.

  However, the INGO series dining and work tables are not suitable for use with the INFTYLAB Studio Arm.

  ANFALLARE series desks/workstations: Compatible for installation

  LAGKAPTEN series desks/workstations: Compatible for installation

  INGO series dining/work tables: Unfortunately, due to insufficient edge clearance, these are incompatible with the BenQ ERGO ARM gas spring monitor stand.

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• I would like to disassemble the stand, but the screw between the front and rear arms is stuck and cannot be loosened. What should I do?

  Difficulty in loosening the screw may be due to the weight of the monitor and prolonged periods without disassembly.In such cases, it is recommended that two people work together to remove the stand. One person should support the monitor and gently lift it upward, while the other person loosens the screw.

  Please ensure that your monitor is supported with both hands at all times during the disassembly process to prevent accidental drops and potential damage.

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