FAQs

• How long does the battery last?

  A full charge lasts up to 60 days.

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• The system finds the mouse via Bluetooth but can't connect INFTYLAB M Mouse — it keeps stuck on the loading spinner. What should I do?

  Getting stuck on the spinner is usually a Bluetooth-side issue. Try these in order:

  1. Remove devices you no longer use from the Bluetooth list, then reconnect.
  2. Turn system Bluetooth off and back on, then try again.
  3. Too many nearby Bluetooth devices can cause signal conflicts — move to an area with fewer devices, or use the USB receiver (Dongle) for a more stable connection.

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• What are the default shortcuts? Can I use them without installing software?

  Yes. The mouse works without software, and the function buttons keep their macOS / Windows defaults: Mission Control / TaskView , screenshot, and horizontal scrolling.

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• Is there a left-handed version? Can left-handed users use it?

  There is currently no left-handed version. The INFTYLAB M Mouse (PS01) uses a right-handed ergonomic design; if you have a need for a left-handed version, please let us know and we'll pass it on to the development team for evaluation.

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• Why does a "Keyboard Assistant" prompt appear the first time?

  The "Keyboard Assistant" message that appears the first time can be closed and ignored.
  This is the system (e.g., macOS) detecting a newly connected USB or Bluetooth keyboard and using this assistant to identify the key layout, ensuring subsequent input is correct.

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• Which operating system versions does Glide support?

  Glide supports macOS 13 and above, and Windows 10.0.17763 and above. The web version requires a browser that supports WebHID, such as Chrome or Edge.

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• Is the 2.4G Dongle a Type-A or Type-C connector?

  The 2.4G Dongle has a Type-C connector and comes with a Type-A adapter.

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• The USB receiver (Dongle) is unstable or doesn't work when plugged into a USB hub / extension port / monitor USB port. What should I do?

  If the receiver is unstable when plugged into an extension port, USB hub, or a monitor's USB port, we recommend plugging it directly into the computer's own USB port and trying again.
  If it still doesn't work when plugged directly into the computer, try a different port; if it still fails, please contact official customer service.

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• How do I connect via Bluetooth?

  1. Press and hold the button next to the Bluetooth indicator on the bottom of
  the mouse for three seconds to enter pairing mode; the indicator will flash quickly and repeatedly.

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• How do I connect using the USB receiver?

  1. Plug in the USB receiver.
  2. Switch the mouse to Dongle mode. When connected successfully, the corresponding signal-source indicator stays on for a while; if not connected, the indicator keeps flashing as a prompt.
  3. When the software displays the device name, the connection is successful.

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