BenQ India Private Ltd. ("BenQ") warrants the INFTYLAB products (the "Product") against defects in materials and workmanship, under normal use and service, for a period of three (3) years from the date of original purchase.

This warranty is offered to the purchaser ("Customer" or "you") for Products purchased from the INFTYLAB online store or a INFTYLAB authorized dealer/reseller/retailer in India.

Commencement of Warranty: Your sales receipt is your proof of purchase of the Product. The warranty period commences as of the date of purchase or the manufacturing date plus three (3) months, whichever is earlier. This warranty extends only to the original purchase and is non-transferable.

If the Product becomes defective during the warranty period, INFTYLAB will, at its option:
A) Repair the defective Product – where local regulations allow, INFTYLAB may use new or reconditioned components or parts, or
B) Replace the Product – where local regulations allow, INFTYLAB may replace with a new or reconditioned Product of the same or functionally equivalent model.

If a part or Product is repaired or replaced, it keeps the remaining warranty period of the original Product.

If the Product fails to operate to the specifications and standards of the product model itself, has a latent defect, or otherwise does not comply with the conditions or scope of the legal DOA period (which is 7 days from the purchase date in India) from the date shown on the Proof of Purchase, it is eligible as DOA. The following conditions define a DOA Product:

·       A) Valid Proof of Purchase (POP) of the Product by the customer.

·       B) Serial number on the package matches the Serial number on the Product.

·       C) Product is deemed eligible for DOA by INFTYLAB or an Authorized Service Provider of INFTYLAB within the 7-day DOA period.

·       D) Product must be packed in its original packaging, when available, or in a strong carton to avoid damage in transit and include all original accessories, manual, and any bundled third-party goods.

The following will not be considered as a valid DOA:

·       A) Losses due to negligence and/or lack of care.

·       B) Damage, whether intentional or not, caused by you or any other third party, as well as damage caused by so-called "acts of God" (such as lightning, overvoltage, flooding).

·       C) Refurbished units.

·       D) Open box / warehouse deal / Second chance / demo unit sales.

·       E) Units with a manufacturing date older than 1.5 years from the purchase date (invoice).

INFTYLAB reserves the right to judge whether the application is within INFTYLAB’s terms and conditions. This may result in rejection of your request, denial of compensation, or partial compensation.

INFTYLAB may require reasonable proof of purchase, including invoice, receipt, or electronic purchase confirmation issued by an authorized seller. Proof of Purchase must be presented in its original entirety, with clear and easily identifiable information containing the following, whether printed or in electronic format:

·       (a) Name of the shop, store, dealer, reseller, or authorized distributor.

·       (b) The date of purchase, also known as invoice date or issue date.

·       (c) Item description containing INFTYLAB brand name, corresponding description, model, and serial number of the Product.

·       (d) Not modified, defaced, or missing any portion.

The warranty period for INFTYLAB Products applies from the date of purchase by the first customer. The warranty is transferable only between end customers and must be accompanied by the first customer’s original proof of purchase, which must contain the unit’s serial number. If your proof of purchase does not contain a valid serial number, please contact the INFTYLAB Team for further assistance. INFTYLAB may, at any point, extend or limit the warranty period and service terms of Products that have not yet entered the sale chain.

Defects caused by misuse, neglect, tampering, or incorrect adjustment / installation are excluded. This also occurs if any unauthorized person carries out any alterations and/or repairs. For further information regarding the correct use of our Products, please read the user manual.

Short for Returned Merchandise Authorization number — an alphanumeric identifier that INFTYLAB uses to confirm that a user is authorized to return a product to the manufacturer for repair or exchange. An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA number. You must return the Product to INFTYLAB unless otherwise directed by INFTYLAB to a INFTYLAB Authorized Service Provider.

The built-in battery has a 1-year warranty from the date of purchase.

This warranty only covers defects in parts and workmanship of the product. To the extent permitted by law, it does not cover the following:

·       (a) periodic maintenance and repairs or replacements of parts due to normal wear and tear;

·       (b) use of the Product other than for its normal intended purpose, or other misuse, abuse, or negligence involving the Product;

·       (c) defects resulted from use of parts not manufactured or sold by INFTYLAB;

·       (d) any adaptation of the product necessary to comply with technical or safety standards applicable in a country other than the country for which the product was originally designed and manufactured;

·       (e) defects resulted from service by anyone other than INFTYLAB or a INFTYLAB Authorized Service Provider;

·       (f) improper transportation or packing when returning the Product to INFTYLAB or a INFTYLAB Authorized Service Provider;

·       (g) improper installation of third-party products;

·       (h) improper handling or mistreatment of the product, including false maneuver, drops, shocks, or use in an inappropriate environment, such as poor ventilation, vibration, exposure to moisture, excessive heat, contact with sand or any other substance, or inadequate electrical supply;

·       (i) unusual physical or electrical stress or interference; failure or fluctuation of electrical power; lightning; static electricity; fire; or acts of God. INFTYLAB is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data, or removable storage media;

·       (j) products with missing or altered service tags or serial numbers from the original manufacturer, if applicable;

·       (k) counterfeit;

·       (l) public-authority information indicating that the product has been stolen, or your inability to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product;

·       (m) products imported into a country or region not covered by the Product warranty policy;

·       (n) faults resulting from incorrect software installation, including drivers or third-party applications, or abnormal operation or phenomena resulting from the use of third-party applications; these are not considered Product defects;

·       (o) use of the product with an incompatible or defective product, accessory, device, hardware, or software;

·       (p) mobile devices whose identification label (IMEI) is damaged, destroyed, totally or partially removed, or does not correspond to the device, or

(q) refurbished units have a separate warranty policy.

For customer support and service inquiries in India, please reach out to us through the following official channels:

·       Customer Support Email: Service-In@BenQ.com

·       Customer Care Hotline: 1800-419-9979 (Available Monday to Saturday, 9:30 AM to 6:00 PM)

To obtain warranty service support in India, please follow these steps:

1. Log a Complaint: Customers must log their complaint by calling the INFTYLAB toll-free customer care number at 1800-419-9979 or by emailing the product details and contact information to Service-In@BenQ.com.

2. Provide Registration Information: The customer must provide the following mandatory details during the call or email registration to generate a service case:

For Consumers in India: The benefits provided under this Limited Warranty are in addition to other statutory rights and remedies you are entitled to under local consumer laws, including the Consumer Protection Act, 2019. These rights cannot be excluded by this warranty policy.

*All prices, products, terms and conditions are subject to change without notice. Some regional subsidiaries may provide longer warranty periods or additional services (such as on-site pickup or on-site repair). In such cases, the local warranty terms will apply, and exclusions or limitations of this generic warranty may not apply to you. You are advised to consult your local INFTYLAB office for a full determination of your rights.

*BenQ India does not provide overseas regional warranty. Warranty support is applicable only for products imported or marketed directly by BenQ India Pvt. Ltd.

EXCEPT FOR THE WARRANTIES AND CONDITIONS SET FORTH HEREIN, INFTYLAB DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL INFTYLAB BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE, OR MAINTENANCE OF THE INFTYLAB PRODUCT, EVEN IF INFTYLAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN ARE YOUR SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO ANY BREACH OF THE INFTYLAB LIMITED WARRANTY SET FORTH HEREIN.

If, despite the foregoing limitation, for any reason INFTYLAB becomes liable to you for damages incurred by you in connection with this Warranty Policy, then the liability of INFTYLAB will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to INFTYLAB or an INFTYLAB authorized distributor or reseller for the product.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces do not allow limitations on how long an implied warranty lasts. In such states and provinces, the exclusions or limitations of this Limited Warranty may not apply to you.