FAQs

• What is the range of motion for adjustments on the AM02?

  Height adjustment range: 220 to 440 mm

  Forward and backward adjustment range: 100 to 413.5 mm

  Left and right adjustment range: +315 to -315 mm

  Monitor tilt adjustment range: 45° to -20°

  Monitor rotation (landscape/portrait) adjustment range: 90° to -90°

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• Can the cable covers, clips, and management box of the Studio Arm AM01 / AM02 be removed?

  The cable management cover located beneath the rear arm cannot be removed by yourself. To manage your cables, please simply tuck the cords directly into the slot.
  The cable clips located on the side of the column can be removed by yourself; simply snap them back on after organizing the cables.

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• Can I install the INFTYLAB Studio Arm with IKEA's table?

  The ANFALLARE and LAGKAPTEN series desks and workstations are compatible with the INFTYLAB Studio Arm.

  However, the INGO series dining and work tables are not suitable for use with the INFTYLAB Studio Arm.

  ANFALLARE series desks/workstations: Compatible for installation

  LAGKAPTEN series desks/workstations: Compatible for installation

  INGO series dining/work tables: Unfortunately, due to insufficient edge clearance, these are incompatible with the BenQ ERGO ARM gas spring monitor stand.

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• Can the AM02 be used with a non-Apple monitor?

  Yes, you may use the AM02, provided that the following conditions are met:

  1. The monitor supports the VESA standard (100x100mm or 75x75mm).
  2. The weight ranges between 3.86 and 4.46 kg or between 5.1 and 5.7 kg, and the size does not exceed 32 inches.
  3. There are no surrounding structures that interfere with the VESA mounting during installation.

  If all of the above conditions are satisfied, the AM02 is compatible for use.

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• After completing the installation of the AM02 monitor arm, is it necessary to adjust the weight support for the monitor?

  1. If you are using the VESA of the iMac, no adjustments are required, allowing you to enjoy optimal operation.
  2. If you are using the Stand version of the iMac, please adhere to the following instructions:

            2-1. Ensure that the iMac is securely mounted on the monitor arm.

            2-2. Lower the monitor to its lowest height, then continue applyingdownward pressure until a "click" sound is heard. Afterward, rotate the knob to the next position.

  Please note:
  The knob should only be rotated when the monitor is at its lowest position. Do not attempt to rotate the knob at any other height.

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• How should I operate the rotation of the top adjustment knob of AM02?

  1. If you are using the VESA of the iMac, no adjustments are required, allowing you to enjoy optimal operation.
  2. If you are using the Stand version of the iMac, please adhere to the following instructions:

            2-1. Ensure that the iMac is securely mounted on the monitor arm.

            2-2. Lower the monitor to its lowest height, then continue applying downward pressure until a "click" sound is heard. Afterward, rotate the knob to the next position.

  Please note:
  The knob should only be rotated when the monitor is at its lowest position. Do not attempt to rotate the knob at any other height.

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• After installing the AM02 monitor arm, do I need to adjust the monitor’s tilt tension?

  If you are using an iMac, no additional tilt tension adjustment is required. The AM02 is factory-calibrated to the optimal tension value, so no further adjustments are necessary.
  If sagging still occurs:
  Please ensure that the total weight of all items mounted on the monitor arm is between 3.86 and 5.7 kg.
  If this condition is met, please use the hex wrench provided in the cable management box and follow the instructions below to make adjustments:

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• How can I assess whether my desktop environment and workspace are suitable for the use of the AM01/AM02?

  Desktop Material Restrictions: It is recommended to use solid wood, durable engineered wood, or metal desktops. Desktops made of glass, hollow core, or honeycomb structures are more fragile and, therefore, not suitable for monitor stand installation, as uneven stress may cause damage to the surface.

  Desk Edge Structure Restrictions: If the desk edge features a bevel or a large rounded corner exceeding 2.5 cm, the desk clamp may not secure properly. In such cases, a through-desk mounting method is advised.

  Under-Desk Clearance: If there are frames, crossbars, or partitions located too close to the desk edge underneath, the clamp may be obstructed and unable to fasten securely. Under these circumstances, a through-desk mounting solution is necessary.

  Supported Desktop Thickness: The AM01 and AM02 support desktop thicknesses—from 15 mm to 70 mm (0.59" to 2.76")—for both clamp and through-desk mounting options.

  Rear Clearance: If your desk is positioned flush against a wall with less than 11 cm of clearance between the desktop and the wall, the desk clamp may not fit properly. Additionally, please ensure sufficient space to accommodate the stand’s range of motion to prevent collisions with the wall when rotating or adjusting the monitor’s depth.

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• Which Apple monitor models are supported by the AM02 monitor stand?

  The following models are supported by the AM02:

  M1 iMac VESA Version

  M3 iMac VESA Version

  M4 iMac VESA Version

  M1 iMac Stand Version (requires purchasing the SCS01F adapter)

  M3 iMac Stand Version (requires purchasing the SCS01F adapter)

  M4 iMac Stand Version (requires purchasing the SCS01F adapter)

  Before purchasing, please note that if your monitor uses the iMac Stand Version, the stand cannot be detached. We recommend the following options:

  1. Contact Apple Support to inquire about exchanging the stand for the VESA version, which may involve additional fees.
  2. Alternatively, purchase the SCS01F VESA Adapter for expansion and conversion.

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• How many cables can the cable slot, clips, and management box of the Studio Arm AM01 / AM02 hold at most?

  The following are the results of our internal testing. The actual number of cables the arm can accommodate depends primarily on the diameter of your cables:

  Rear Arm Cable Slot: Can hold up to 5 cables (e.g., 1 power cord with a 7.5mm diameter + 4 Type-C cables with a 5mm diameter).

  Base Cable Cover: Can hold up to 6 cables (e.g., 2 power cords with a 7.5mm diameter + 4 HDMI cables with a 6.5mm diameter).

  Cable Clips: Can hold up to 5 cables (e.g., 1 power cord with a 7.5mm diameter + 4 Type-C cables with a 5mm diameter).

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