Warranty Terms

BenQ America Corp. ("INFTYLAB ") warrants the BenQ products ("Product") against defects in materials and workmanship, under normal use and service, for a period of three (3) years from the date of original purchase (“Warranty”).

This Warranty is offered to the purchaser (“Customer” or “you”) for Products purchased from the INFTYLAB online store or a INFTYLAB authorized dealer/reseller/retailer in the United States.

If the Product becomes defective during the warranty period, INFTYLAB will, at its option:

1. Repair the defective Product – where local regulations allow, INFTYLAB may use new or reconditioned components or parts, or
2. Replace the Products – where local regulations allow, INFTYLAB may replace with a new or reconditioned Product of the same or functionally equivalent model. 

If a part or Product is repaired or replaced, it keeps the remaining warranty period of the original Product. If that remaining period is less than three months, INFTYLAB will instead provide a minimum of three months' warranty, counted from the completion date of the repair or replacement as indicated by the date the product is shipped to you.

INFTYLAB may, at any point, extend or limit the warranty period and service terms of Products that have not yet entered the sale chain.

If the Product fails to operate to the specifications and standards of the product model itself, has a latent defect or otherwise does not comply with the conditions or scope of the legal DOA period (30 days) from the date shown on the Proof of Purchase, it is eligible as DOA.

The following conditions define a DOA Product:  

1. Valid Proof of Purchase of Product by customer;
2. Serial number on the package matches the Serial number on the Product;
3. Product deemed eligible for DOA by INFTYLAB or an Authorized Service Provider of INFTYLAB within DOA period; and
4. Product must be packed in its original packaging, when available, or in a strong carton to avoid damage in transit and include all original accessories, manual and any bundled third-party goods.

Any of the following will not be considered as a valid DOA:

1. Losses due to negligence and/or lack of care.
2. Damage, whether intentional or not, caused by you or any other third party, as well as damage caused by so-called “acts of God” (such as lightning, overvoltage, flooding).
3. Refurbished units.
4. Open box / warehouse deal / Second chance / demo unit sales.
5. Units with a manufacturing date older than 1.5 years from the purchase date (invoice).

INFTYLAB reserves the right to judge whether the application is within INFTYLAB’s terms and conditions. This may result in rejection of your request, denial of compensation, or partial compensation for purchases via our online shop.

INFTYLAB may require reasonable POP, including invoice, receipt, or electronic purchase confirmation issued by an authorized seller. Proof of Purchase must be presented in its original entirety, with clear and easily identifiable information containing the following, whether printed or in electronic format:

1. Name of the shop, store, dealer, reseller, or authorized distributor, and
2. The date of purchase, also known as invoice date or issue date, and
3. Item description containing BenQ brand name, the corresponding description, model, and serial number of the Product, and
4. Not modified, defaced, or missing any portion.

The Warranty period for Products applies from the date of purchase by the first customer. The warranty is transferable only between end customers and must be accompanied by the first customer’s original proof of purchase, which must contain the unit’s serial number. If your POP does not contain a valid serial number, please contact the INFTYLAB Team for further assistance.

Defects caused by CID, including, neglect, tampering, or incorrect adjustment / installation are excluded. For further information regarding the correct use of our Products, please read the user manual.

RMA number is an alphanumeric identifier that INFTYLAB uses to confirm that a user is authorized to return a product to the manufacturer for repair or exchange. An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA number. You must return the Product to INFTYLAB unless otherwise directed by INFTYLAB to a INFTYLAB Authorized Service Provider.

The built-in battery has a 1-year warranty from the date of purchase.

This Warranty only covers defects in parts and workmanship of the product. To the extent permitted by laws, it does not cover damage or defects caused by or resulting from:

1. normal wear and tear; 
2. use of the Product other than for its normal intended purpose, or other misuse, abuse, or negligence involving the Product; 
3. use of parts not manufactured or sold by INFTYLAB; 
4. modification or adaptation of the Product to enable it to operate in a country other than the country for which the product was originally designed and manufactured;
5. service, repair, modification or maintenance performed by anyone other than INFTYLAB or a INFTYLAB Authorized Service Provider;
6. improper transportation or packing when returning the Product to INFTYLAB or a INFTYLAB Authorized Service Provider;
7. improper installation or use of third-party software, hardware, applications, drivers, accessories, devices, or other products, including any incompatibility or defect thereof; such issues are not considered Product defects; 
8. improper handling or mistreatment of the product, including false maneuver, drops, shocks, or use in an inappropriate environment, such as poor ventilation, vibration, exposure to moisture, excessive heat, contact with sand or any other substance, or inadequate electrical supply;
9. unusual physical or electrical stress or interference; failure or fluctuation of electrical power; lightning; static electricity; fire; or acts of God. INFTYLAB is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data, or removable storage media;
10. Products with a missing, damaged, altered or removed serial numbers, service tag, IMEI from the original manufacturer;
11. counterfeit products; 
12. public-authority information indicating that the product has been stolen, or your inability to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product;
13. products imported into a country or region not covered by the Product warranty policy; or
14. refurbished units,which should apply to BenQ INFTYLAB Refurbished Limited Warranty Policy.

Please call Technical Support Center to report a defective product.
Hours: Monday - Friday 8:30am - 5:30pm CST
Phone: 866-600-2367

If you purchased a BenQ product in the continental United States, Hawaii, and Alaska, you are entitled to depot repair service during the warranty period subject to the following terms and conditions:

1. Depot warranty service is available for all Products purchased and located in the continental United States, Hawaii, and Alaska.
2. You must contact BenQ Technical Support Center at 1-866-600-2367.
3. BenQ or BenQ Technical Support Center will attempt to resolve technical issues over the phone. If telephone resolution is not possible, BenQ or BenQ Customer Service Center will then issue a Return Merchandise Authorization (“RMA”) number to be used as a means of identifying the product returned. RMA authorization numbers are valid for thirty (30) days and void thereafter.
4. You must return the product to BenQ unless otherwise directed by BenQ to a BenQ Authorized Service Provider. You must prepay any shipping charges, export taxes, custom duties and taxes, or any charges associated with transportation of the BenQ product. In addition, you are responsible for insuring any Product shipped or returned and assume the risk of lost packages.
5. All returned Products must be accompanied with (i) the original shipping and packing materials, (ii) a description of the BenQ product symptom and (iii) proof of the place and date of purchase. The RMA number must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in secured packaging to avoid any shipping damages.
6. BenQ and BenQ Authorized Service Provider reserve the right to refuse and return, freight collect, Products (i) that are not covered by BenQ’s warranty; or (ii) for which there is no trouble found. Products delivered to BenQ or a BenQ Authorized Service Provider with an expired RMA may be refused and returned, without prior notice, to the Customer freight collect.
7. BenQ or BenQ Authorized Service Provider will use its best efforts to service Products within thirty (30) days after receipt of the Products at its warehouse facilities. For return shipments of the Products, except otherwise described herein, BenQ or BenQ Authorized Service Provider will pay the shipping cost and retain risk of loss until delivery to the Customer’s location as evidenced by signature collected by carrier. The Customer may designate only one location within the continental United States, Hawaii, and Alaska for return shipments. BenQ and BenQ Authorized Service Provider are not responsible for shipping or other delays beyond their control.

EXCEPT FOR THE WARRANTIES AND CONDITIONS SET FORTH HEREIN, TO THE EXTENT PERMITTED BY LAW, INFTYLAB DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL INFTYLAB BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE OR MAINTENANCE OF THE INFTYLAB PRODUCT, EVEN IF INFTYLAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN ARE YOUR SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO ANY BREACH OF THE INFTYLAB LIMITED WARRANTY SET FORTH HEREIN.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, AND SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. IN SUCH STATES AND PROVINCES, THE EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.