BenQ Asia Pacific Corporation END USER LIMITED WARRANTY

BenQ Asia Pacific Corporation ("BenQ") warrants the INFTYLAB products (the "Product") against defects in materials and workmanship, under normal use and service, for a period of three (3) years from the date of original purchase.

This warranty is offered to the purchaser (“Customer” or “you”) for Products purchased from the INFTYLAB online store or a INFTYLAB authorized dealer/reseller/retailer in the Asia Pacific (AP) region.

If the Product becomes defective during the warranty period, INFTYLAB will, at its option:

·       A) Repair the defective Product – where local regulations allow, INFTYLAB may use new or reconditioned components or parts, or

·       B) Replace the Products – where local regulations allow, INFTYLAB may replace with a new or reconditioned Product of the same or functionally equivalent model.

If a part or Product is repaired or replaced, it keeps the remaining warranty period of the original Product.

If the Product fails to operate to the specifications and standards of the product model itself, has a latent defect or otherwise does not comply with the conditions or scope of the DOA period of Seven (7) calendar days from the date shown on the Proof of Purchase, it is eligible as DOA.

The following conditions define a DOA Product:

·       A) Valid Proof of Purchase of Product by customer;

·       B) Serial number on the package matches the Serial number on the Product;

·       C) Product deemed eligible for DOA by INFTYLAB or an Authorized Service Provider of INFTYLAB within DOA period; and

·       D) Product must be packed in its original packaging, when available, or in a strong carton to avoid damage in transit and include all original accessories, manual and any bundled third-party goods.

Any of the following will not be considered as a valid DOA:

·       A) Losses due to negligence and/or lack of care.

·       B) Damage, whether intentional or not, caused by you or any other third party, as well as damage caused by so-called “acts of God” (such as lightning, overvoltage, flooding).

·       C) Refurbished units.

·       D) Open box / warehouse deal / Second chance / demo unit sales.

·       E) Units with a manufacturing date older than 1.5 years from the purchase date (invoice).

INFTYLAB reserves the right to judge whether the application is within INFTYLAB’s terms and conditions. This may result in rejection of your request, denial of compensation, or partial compensation for purchases via our online shop.

INFTYLAB may require reasonable proof of purchase, including invoice, receipt, or electronic purchase confirmation issued by an authorized seller. Proof of Purchase must be presented in its original entirety, with clear and easily identifiable information containing the following, whether printed or in electronic format:

·       (a) Name of the shop, store, dealer, reseller, or authorized distributor, and

·       (b) The date of purchase, also known as invoice date or issue date, and

·       (c) Item description containing INFTYLAB brand name, the corresponding description, model, and serial number of the Product, and

·       (d) Not modified, defaced, or missing any portion.

The warranty period for INFTYLAB Products applies from the date of purchase by the first customer. The warranty applies only to the first Customer of the Product and is non-transferable.

INFTYLAB may, at any point, extend or limit the warranty period and service terms of Products that have not yet entered the sale chain.

Defects caused by misuse, neglect, tampering, or incorrect adjustment / installation are excluded. This also occurs if any unauthorized person carries out any alterations and/or repairs. For further information regarding the correct use of our Products, please read the user manual.

Short for Returned Merchandise Authorization number — an alphanumeric identifier that INFTYLAB uses to confirm that a user is authorized to return a product to the manufacturer for repair or exchange. An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA number. You must return the Product to INFTYLAB unless otherwise directed by INFTYLAB to a INFTYLAB Authorized Service Provider.

The built-in battery has a 1-year warranty from the date of purchase.

This warranty only covers defects in parts and workmanship of the product. To the extent permitted by the laws, it does not cover the following:

·       (a) periodic maintenance and repairs or replacements of parts due to normal wear and tear;

·       (b) use of the Product other than for its normal intended purpose, or other misuse, abuse, or negligence involving the Product;

·       (c) defects resulted from use of parts not manufactured or sold by INFTYLAB;

·       (d) any adaptation of the product necessary to comply with technical or safety standards applicable in a country other than the country for which the product was originally designed and manufactured;

·       (e) defects resulted from service by anyone other than INFTYLAB or a INFTYLAB Authorized Service Provider;

·       (f) improper transportation or packing when returning the Product to INFTYLAB or a INFTYLAB Authorized Service Provider;

·       (g) improper installation of third-party products;

·       (h) improper handling or mistreatment of the product, including false maneuver, drops, shocks, or use in an inappropriate environment, such as poor ventilation, vibration, exposure to moisture, excessive heat, contact with sand or any other substance, or inadequate electrical supply;

·       (i) unusual physical or electrical stress or interference; failure or fluctuation of electrical power; lightning; static electricity; fire; or acts of God. INFTYLAB is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data, or removable storage media;

·       (j) products with missing or altered service tags or serial numbers from the original manufacturer, if applicable;

·       (k) counterfeit;

·       (l) public-authority information indicating that the product has been stolen, or your inability to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product;

·       (m) products imported into a country or region not covered by the Product warranty policy;

·       (n) faults resulting from incorrect software installation, including drivers or third-party applications, or abnormal operation or phenomena resulting from the use of third-party applications; these are not considered Product defects;

·       (o) use of the product with an incompatible or defective product, accessory, device, hardware, or software;

·       (p) mobile devices whose identification label (IMEI) is damaged, destroyed, totally or partially removed, or does not correspond to the device, or

(q) refurbished units have a separate warranty policy.

If you have any questions regarding your Product, or are uncertain if a seller is authorized, please visit the official INFTYLAB support portal or contact us directly. To initiate a warranty request, please contact your local INFTYLAB Authorized Service Provider or regional support team.

1. To initiate a Warranty, please arrange directly to a INFTYLAB Authorized Service Provider.

2. Present valid Proof of Purchase. Warranty is determined from the date of purchase of Product by the first customer. Warranty card is not compulsory.

3. INFTYLAB reserves the right to regard the Product as Out of Warranty, or reject Warranty service completely for failing to produce a valid Proof of Purchase.

4. On-site pick up service is available with respect to the product eligible for On-site pick up service Warranty only. Customer must adhere to the packing requirements before this service can be arranged, including the use of original product packaging or equivalent box or carton with cushioning offering adequate protection from shock, vibration and drop during transportation. INFTYLAB reserves the right to refuse warranty service as a result of inadequate packaging and is thus deemed Out of Warranty. On-site pick up service must be scheduled within office hours.

This INFTYLAB warranty is a commercial guarantee and does not in any way limit, exclude, or affect your statutory legal guarantee rights that you are entitled to as a consumer under the applicable laws and regulations governing your purchase of consumer goods in your respective country of purchase in the Asia Pacific region.

EXCEPT FOR THE WARRANTIES AND CONDITIONS SET FORTH HEREIN, INFTYLAB DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL INFTYLAB BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE OR MAINTENANCE OF THE INFTYLAB PRODUCT, EVEN IF INFTYLAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN ARE YOUR SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO ANY BREACH OF THE INFTYLAB LIMITED WARRANTY SET FORTH HEREIN.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces do not allow limitations on how long an implied warranty lasts. In such states and provinces, the exclusions or limitations of this Limited Warranty may not apply to you.