FAQs

• How many connection methods does the INFTYLAB M Mouse support?

  The INFTYLAB M Mouse offers three connection methods: Bluetooth (supporting 4.0/4.1/4.2/5.0), 2.4G USB receiver, and USB-C wired.

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• I lost my USB receiver (Dongle) — can I buy a replacement separately?

  The USB receiver currently cannot be purchased separately.

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• The system finds the mouse via Bluetooth but can't connect INFTYLAB M Mouse — it keeps stuck on the loading spinner. What should I do?

  Getting stuck on the spinner is usually a Bluetooth-side issue. Try these in order:

  1. Remove devices you no longer use from the Bluetooth list, then reconnect.
  2. Turn system Bluetooth off and back on, then try again.
  3. Too many nearby Bluetooth devices can cause signal conflicts — move to an area with fewer devices, or use the USB receiver (Dongle) for a more stable connection.

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• Why does my INFTYLAB wireless mouse randomly lag, get stuck? How can I fix it?

  An erratic or stuttering cursor is usually related to the desk surface, battery level, or Bluetooth interference. Check in order:

  1. Whether the battery is sufficient.
  2. When Bluetooth interference is severe, switch to the USB receiver.
  3. Test again after adjusting DPI and polling rate.
  4. If using a USB hub, connect the USB receiver directly to the computer.

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• Is the 2.4G Dongle a Type-A or Type-C connector?

  The 2.4G Dongle has a Type-C connector and comes with a Type-A adapter.

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• How many devices can the INFTYLAB M Mouse connect to at most?

  Up to 5 connections: 3 Bluetooth channels (BLE1/2/3), 1 2.4G Dongle, and 1 USB-C wired.

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• Can the INFTYLAB mouse be used on glass?

  Yes. The INFTYLAB M Mouse's high-precision sensor works on most desk surfaces, including mirror-like surfaces such as glass.

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• The left / right button is unresponsive, or double-clicks / multi-clicks on its own. What should I do?

  Please test on another computer first to rule out software factors, and update to the latest firmware.
  If a button still doesn't respond or registers multiple clicks, it's usually a button micro-switch issue — please apply for repair under warranty.

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• Why won't my mouse charge via the USB-C cable, and how do I fix it?

  If it won't charge, check in order:

  1. Replace with a known-good USB-C cable and power source;
  2. Check the charging port for dust or debris;
  3. Try a different USB port or charger. If it still won't charge, please contact warranty repair.

  (During normal charging, the front light breathes blue, and stays solid blue when full; the red light flashing 5 times indicates a charging error.)

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• How long does the battery last?

  A full charge lasts up to 60 days.

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