FAQs

• My computer only has a Type-C (or only a Type-A) port — will the receiver fit?

  Either works. The USB receiver itself is Type-C and comes with an adapter: if your computer has a Type-C port, you can plug it in directly; if it has a Type-A port, use the included Type-C to Type-A adapter to connect it.

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• Which buttons on the INFTYLAB M Mouse can be customized?

  Three buttons can be customized: the Forward button (click of the thumb wheel), the Back button, and the Top button.

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• The USB receiver (Dongle) is unstable or doesn't work when plugged into a USB hub / extension port / monitor USB port. What should I do?

  If the receiver is unstable when plugged into an extension port, USB hub, or a monitor's USB port, we recommend plugging it directly into the computer's own USB port and trying again.
  If it still doesn't work when plugged directly into the computer, try a different port; if it still fails, please contact official customer service.

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• How do I disable third-party applications so my mouse isn't affected by other apps?

  There are two steps to make sure you aren't affected by third-party mice:

  1. First close any third-party mouse software running in the background;
  2. Go to System > Privacy & Security > Accessibility, and turn off the permission for third-party mouse software in the list.

  After completing both steps, try scrolling again to see if it improves.

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• Where are the physical buttons located? Where are the back button / top button?

  The button locations are as follows:

  1.  Main scroll wheel: on the top of the mouse.
  2. Top button: on top, behind the main scroll wheel. (there's a marker line behind the wheel)
  3.  Forward button: on the left side (thumb side), toward the front.
  4.  Back button: on the left side (thumb side), toward the back. 

  The forward button and the thumb wheel are the same side control — it acts as the Forward button when clicked and as the thumb wheel when scrolled.

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• How many connection methods does the INFTYLAB M Mouse support?

  The INFTYLAB M Mouse offers three connection methods: Bluetooth (supporting 4.0/4.1/4.2/5.0), 2.4G USB receiver, and USB-C wired.

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• Why won't my mouse charge via the USB-C cable, and how do I fix it?

  If it won't charge, check in order:

  1. Replace with a known-good USB-C cable and power source;
  2. Check the charging port for dust or debris;
  3. Try a different USB port or charger. If it still won't charge, please contact warranty repair.

  (During normal charging, the front light breathes blue, and stays solid blue when full; the red light flashing 5 times indicates a charging error.)

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• The left / right button is unresponsive, or double-clicks / multi-clicks on its own. What should I do?

  Please test on another computer first to rule out software factors, and update to the latest firmware.
  If a button still doesn't respond or registers multiple clicks, it's usually a button micro-switch issue — please apply for repair under warranty.

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• What is the polling rate? How do I choose and adjust it?

  The polling rate is how many times per second the mouse reports its position (Hz) — the higher, the more responsive. Both the web and desktop versions can adjust it. Bluetooth is fixed at 125Hz (limited by the Bluetooth protocol bandwidth), the USB receiver offers 125/500/1000Hz, and wired is fixed at 1000Hz, which is the highest rate supported by the mouse.

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• What is INFTYLAB Glide? How do I get started?

  INFTYLAB Glide is the configuration software for the INFTYLAB Mouse, used to set the cursor, scroll wheel, and shortcuts, and to manage connections.
  It comes in two versions: a Mac/Win desktop version installed on the computer, and an install-free web version configured through the browser.

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